1. Return Eligibility

• Timeframe: You may initiate a return within 7 days from the date of delivery of your order. We understand that preferences can change, and we want to ensure you’re completely satisfied with your purchase of Nike, Adidas, Yeezy, Jordan, New Balance, Kobe, LeBron, or other athletic shoes from Repking.ru.
• Condition of Items: To be eligible for a return, items must be in their original, unused condition. This means they should be unworn, unwashed, with all tags attached and original packaging intact. Products showing signs of wear, damage due to improper handling, or missing tags and packaging may not be accepted for return.

2. Initiating a Return

• Online Request: Log in to your account on Repking.ru. Navigate to the “Orders” section and locate the order you wish to return. Click on the “Request Return” button next to the relevant item. Follow the prompts to provide details about the reason for your return.
• Contact Support: If you are unable to submit a return request online, you can reach out to our customer support team via email at [Your Email Address] or through our website’s contact form. Provide your order number, the items you want to return, and the reason for the return. Our team will guide you through the process and provide further instructions.

3. Return Shipping

• Shipping Responsibility: Unless the item received was damaged, defective, or incorrect, you are responsible for covering the cost of return shipping. We recommend using a trackable shipping method and obtaining proof of postage, as we cannot be held liable for lost or damaged return packages.
• Pre – paid Labels: In some cases, we may provide a pre – paid return shipping label, such as when the item is damaged or the wrong product was shipped. If a pre – paid label is provided, please follow the instructions on the label for proper return shipping.

4. Refund Process

• Inspection: Once we receive your returned items, our team will inspect them to ensure they meet the return eligibility criteria. The inspection process typically takes 14 business days.
• Refund Issuance: If your return is approved, we will process your refund within 14 business days. Refunds will be issued to the original payment method used for the purchase. For example, if you paid by credit card, the amount will be credited back to your card account; if you used PayPal, the refund will be sent to your PayPal account.
• Partial Refunds: In the case of a partial return (returning only some items from an order), we will refund the amount corresponding to the returned items, minus any applicable restocking fees or shipping costs associated with those items.

5. Exceptions and Special Cases

• Final Sale Items: Certain items marked as “Final Sale” are not eligible for return or refund, except in cases where the item is damaged or defective upon receipt. Please check the product description carefully before purchasing to determine if an item is final sale.
• International Returns: For international returns, additional customs duties, taxes, or fees may apply. These charges are your responsibility and will not be refunded by us. We recommend checking your local customs regulations before initiating an international return.

6. Communication and Updates

• Return Confirmation: After we receive your return, you will receive an email confirmation acknowledging receipt. This email will also inform you of the status of your return inspection.
• Refund Notification: Once your refund has been processed, you will receive a second email notification with details of the refund amount and the payment method to which it was credited.